top of page

Frequently Asked Questions About Therapy Services

For your convenience, we’ve put together a list of some common questions and answers. Can’t find what you’re looking for? Drop us a line and our support team will be happy to find the answer for you.

What kind of therapy services do you offer?

We offer 45-60 minute skilled Feeding, Speech and/or Occupational Therapy with a therapist who has experience working in NICUs and Early Intervention. We utilize a family centered, trauma informed lens in our sessions. We combine our advanced knowledge and expertise to assist in identifying your areas of concern, create a plan of care, and establish carryover of skills to home.

How often do I bring my child to therapy?

We approach every child and family individually and create therapy plans accordingly. Frequency of services is determined after the first evaluation and as your child grows and develops. We do our best to balance what your child needs along with what your schedule allows. 

Where do you offer your services?

We currently see clients at Moment Of Truth Healing Space. Some of our services may be available in the convenience of your home per therapist availability and discretion. Virtual visits may also be available per therapists discretion.

What age range do you provide services for? 

AZ NICU Grads targets those babies and families who: 

  1. Have recently graduated from the NICU and are waiting for their community or state-funded therapy services to begin;

  2. Did not qualify for a state-funded program (such as Arizona Early Intervention or DDD/ALTCS) but still require skilled therapy intervention;

  3. NICU graduates and their families looking for a place to meet other families, learn about specific developmental activities tailored to the NICU graduate and

  4. Families who are looking for ways to have their baby around small groups of people. 

**If your baby’s corrected age is beyond 12 months, please email or call us to chat about options!

My child did not have a NICU stay. Can they be seen for Occupational Therapy or Feeding Therapy?

What insurance do you accept? 

We are currently contracted with BCBS and UHC. We also have payment plans and packages available should you choose to not use your insurance. In this case, we will provide you with a Superbill should you qualify for HSA or OON benefits. 

What is your new patient process?

Most insurance companies require a referral script from your pediatrician or other medical specialist like GI, Neurologist, pulmonologist etc. Please fax a referra to us with 'Eval and treat' written on it, along with a diagnosis code. We will then verify benefits and contact you to schedule an evaluation. If you do not hear from us in 3-5business days please call or email us. Our fax number is (480) 680-1181 

What is your cancellation or no-show policy?

No-Show: A No-Show is considered failure to attend an appointment without communicating to the staff. You will be billed $25 for a No-Show Rate and will need to contact the staff to schedule future appointments.

Cancellations: Life happens, and plans change. Especially with children. We are a small business and are impacted differently when cancellations occur. Hence, we really appreciate being notified as soon as possible and thank you for your promptness.

a. Illness: Please cancel as soon as you become aware that your baby is not feeling well. This can be a quick text at 11:00PM the night before, email or leave a voicemail. “Not feeling well” can mean a fever, new green nasal discharge, breakthrough seizure overnight, new lethargy etc. Once your message or contact is made, we will reschedule your visit accordingly. 

 b. General: For all non-illness related cancellations, we ask for at least a 24hr notice as possible. This could be for conflicting appointments, vacations, etc.

If families are canceling excessively, this will be discussed with the therapist to determine if frequency needs to be changed, as regular participation in therapy sessions is a critical component of ongoing skill development. 

What can I expect from the evaluation?

At the beginning of your first appointment (evaluation), you will be expected to complete our intake forms. The evaluating therapist will ask you questions about your child's medical history and any concerns you currently have. The therapist will then conduct an individualized assesment of your child's skills, based on the tolerance of your child. At the end of the evaluation, we will discuss recommendations and the frequency of therapy visits. We will also discuss activities you can do at home to help your child. 

If my child needs more than one therapy, how will my schedule work?

We strive to provide services that meet the needs of your child and your schedule. Some children may recieve back to back sessions if we feel they can tolerate this. When appropriate our team will co-treat and provide multiple therapies within the same session. There are many models of service that can we provided based on individual needs.

bottom of page